Help Centre

What is web hosting? Web Hosting is a service which allows you to host a website/webpage on the internet.

What does importing a MySQL database do? Importing a MySQL database uploads data to a database on your web hosting account. Importing a MySQL Database Login to the Web Hosting Control Panel by doing one of the following: using the login information provided in the email or navigate to the Billing Area then My Services to retrieve your login. Once you are in, click phpMyAdmin. Click Import.

What is a domain name? A domain name is an address used to access a website. This is used in the URL box of your browser. For example, you're on our help page which shows as help.hexanenetworks.com in your browser. This means that our domain is hexanenetworks.com Do I need a domain name to use the web hosting? Yes, you will need a live domain name you own, to use our web hosting. You can purchase...

Cosmo is an all-in-one website solution for your community that includes an index page, donation store and forums. Requirements Web Hosting Plan Cosmo licence from gmodstore.com Installing Cosmo Purchase Hexane Web Hosting Here Log in to the Web Hosting Control Panel with the credentials sent to your email. Alternatively, you can find the login details in the billing area. Navigate to the...

What can the Web Console be used for? The web console will display errors that take place in the Server realm. The web console can be used to run commands. The web console logs various information about players actions in realtime. Reaching the Web Console Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to reach the...

What is the default PHP Version? We deploy web hosting accounts with PHP 8.0 by default. Available PHP Versions: 7.2, 7.3, 7.4, 8.0 Changing the PHP version Login to the Web Hosting Control Panel by doing one of the following: using the login information provided in the email or navigate to the Billing Area then My Services to retrieve your login. Once you are logged in, click "Select PHP version...

What are addon domains/sites? Addon domains allow you to use multiple domains on one web hosting package. mydomain . com myseconddomain . xyz mythirddomain . net Preparing your domain Please ensure that you have updated your domain's nameservers with your domain provider to: ns1.hexaneweb.net ns2.hexaneweb.net Adding additional domains Login to the Web Hosting Control Panel by doing one of the...

What does exporting a MySQL database do? Exporting a MySQL database downloads a copy of the database to your system. Exporting a MySQL Database Login to the Web Hosting Control Panel by doing one of the following: using the login information provided in the email or navigate to the Billing Area then My Services to retrieve your login. Once you are in, click phpMyAdmin. Click Export.

What are redirects? When you navigate to a webpage it will transfer you to either a different location in that website or an entirely different website. Browser Cache If you've added or removed a redirect and it doesn't appear to be working, please clear your web browsers cache, or try incognito/private mode. Creating a redirect Login to the Web Hosting Control Panel by doing one of the following...

What is a Subdomain? A subdomain is a domain that is a part of your primary domain. An example of this is forums.example.com. Creating a subdomain would change example.com/forums to forums.example.com Creating a subdomain Login to the Web Hosting Control Panel by doing one of the following: using the login information provided in the email or navigate to the Billing Area then My Services to...

What are MySQL databases and users used for? MySQL databases are used for storing information. Creating a MySQL Database Login to the Web Hosting Control Panel by doing one of the following: using the login information provided in the email or navigate to the Billing Area then My Services to retrieve your login. Once you are in, click MySQL Manager. To the right, click Create New Database...

What happens when I secure my website? Securing your website makes it appear secure with a padlock to the left of the web address in your browser. Secure (HTTPS) websites ensure the information sent or received is encrypted in transit. Let's Encrypt is a free service enabling you to generate ssl certificates to secure your website - We provide you with functionality in the control panel to...

What does changing my servers name do? This will change the name it is listed under in both the Server List and the Legacy Browser. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to change the name of. Navigate to Configuration Files. Edit the server.cfg file. Find the line starting with hostname. Replace the...

What is debugging? Debugging is to identify and remove errors from code. In this context - you're going to learn how to correct errors in job code. Common errors that indicate an error in a DarkRP job The player's name is , their team number is "1001", which has the name "Unassigned"[ERROR] gamemodes/darkrp/gamemode/modules/base/sv_gamemode_functions.lua:740: attempt to index local 'jobTable' (a...

What is it and what does it do? The gmsv_cloudauthx module is a dll that allows Clockwork gamemodes to run correctly. Currently we don't allow the installation of DLL files manually for security reasons, so this is the only way for the gmsv_cloudauthx module to be installed. If there are any errors when installing or the gmsv_cloudauthx module we provide is out of date please contact us in a...

What is it and why does it happen? Engine Hunk Overflow is when the map which the server is attempting to load is large or poorly made, this overloads the games engine and causes a “Overflow” which prevents the server booting. You'll see this error in the servers web console if you have this problem: engine hunk overflow Solution to fix via the Game Panel Login to the Game Panel Navigate to the...

What is Superadmin? Superadmin is a rank in ULX that provides you with access to all of the ULX commands. Requirements You will need both ULX and ULib installed on your Garry's Mod server, you can install these directly from our Mod Manager. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to give yourself...

What is the RCon? The RCon is the remote console usable with many games built on source, such as Garry's Mod, Team Fortress 2 and Counter Strike: Global Offensive. Usually, the RCon allows you to run commands on your server remotely, however, as it's not as common to use rcon anymore, we block it on our firewalls. Furthermore, we use rcon for internal purposes and you may be prompted to set/change...

The common errors found in the web console that causes the server to not start, with the reasoning, example and fix explained here. Gamemode Error Error: Couldn't change active gamemode - 'example' not found Reasoning This error occurs when the gamemode imputed in the commandline doesn't’t exist or is broken within the /garrysmod/gamemodes/ directory. Ensure the name imputed into the commandline...

How many slots should I purchase for a DarkRP server? Ultimately this is up to you, but the paragraphs beneath aim to provide you with some rough guidelines so you can kick your community off to a good start, leaving you with enough funds behind to add more content. You haven't developed the server yet.If you haven't developed the server yet, we recommend you go for our 8 slot development package...