Help Centre

What is web hosting? Web Hosting is a service provided to individuals or organizations which allows them to host a website/webpage on the internet. Which web hosting package is right for me? If you're starting out with a couple of website files and a database, our lower priced packages will be for you. If you're unsure about which package is right for you, feel free to contact us and we will...

What is a domain name? A domain name is the identification string to access a website, you will often see a domain name in the URL box of your browser. For example, you're on our help page which shows as https://help.hexanenetworks.com in your browser url box. This means that our domain is hexanenetworks.com Do I need a domain name to use the web hosting? Yes, you will need a live domain name you...

What can the Web Console be used for? The web console will display errors that take place in the Server realm. The web console can be used to run commands. The web console logs various information about players actions in realtime. Reaching the Web Console Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to reach the...

What are addon domains? Addon domains allow you to use multiple domains on one web hosting package. Preparing your domain Please ensure that you have updated your domains nameservers with your domain provider to: ns1.hexaneweb.com and ns2.hexaneweb.com. Method Login to cPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the...

What does changing the PHP version allow you to do? Changing the PHP version allows you to specify PHP version for the root domain or any sub-domains, doing this allows you to run PHP applications that require an older or a newer PHP version. PHP 5.6 and PHP 7 are the most commonly used - these are listed as ea-php56 or ea-php70 in the MultiPHP Manager. What's the default PHP Version? We deploy...

What are MySQL databases used for? MySQL databases are used for managing large amounts of information and data over the web easily. Method Login to CPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the CPanel shortcut in the Billing Area. Once you are logged into CPanel search for MySQL and navigate to MySQL® Databases...

What are redirects? When you navigate to a redirected webpage it will transfer you to either a different location in that website or an entirely different website. Caching If you've added a redirect and it doesn't appear to be working, please clear your web browsers cache. If you have removed a redirect and it is still redirecting, please clear your web browsers cache. Method Login to cPanel by...

What is a Subdomain? A subdomain is a domain that is a part of your primary domain. An example of this is cpanel.hexanenetworks.com. Changing a subdomain would change hexanenetworks.com/cpanel to cpanel.hexanenetworks.com. Method Login to CPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the CPanel shortcut in the Billing Area...

What does importing a MySQL database do? Importing a MySQL database allows you to import the tables from a different database into the select one. Method Login to cPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the CPanel shortcut in the Billing Area Once you are in cPanel search for phpMyAdmin and proceed to click on the...

Why can't I see this file? By default cPanel disables the viewing of dotfiles, this includes all files beginning with a ., such as: .env and .htaccess. Method Login to CPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the CPanel shortcut in the Billing Area Once you are in CPanel search for File Manager in the search bar and...

What does exporting a MySQL database do? Exporting a MySQL database downloads a backup of the database to your system, allowing you to restore some data if there happens to be any data loss. Method Login to cPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the CPanel shortcut in the Billing Area Once you are in cPanel search...

Relevant Links MySQL User Permissions Explained What does adding a MySQL user to a database do? This provides permissions (configurable to your desire) to the MySQL user for that specific database, allowing for interaction between the user and the database. Method Login to CPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the...

What are MySQL users used for? MySQL users are used to allow applications to gain access certain databases. Method Login to CPanel by doing one of the following: using the login information provided in the Web Hosting Information email or using the CPanel shortcut in the Billing Area. Once you are logged into CPanel search for MySQL and navigate to MySQL® Databases. Scroll down to the Add New...

What happens when I secure my website? Securing your website makes your website appear as Secure to the left of the web address (Location of this may vary depending on browser). Secure websites ensures that information that a user sends or receives through the website is private. To make things easier for you - Hexane provides you with an SSL certificate. All you have to do is follow the method...

What does changing my servers name do? This will change the name it is listed under in both the Server List and the Legacy Browser. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to change the name of. Navigate to Configuration Files. Edit the server.cfg file. Find the line starting with hostname. Replace the...

What is debugging? Debugging is to identify and remove errors from code. In this context - you're going to learn how to correct errors in job code. Common errors that indicate an error in a DarkRP job The player's name is , their team number is "1001", which has the name "Unassigned"[ERROR] gamemodes/darkrp/gamemode/modules/base/sv_gamemode_functions.lua:740: attempt to index local 'jobTable' (a...

What is it and what does it do? The gmsv_cloudauthx module is a dll that allows Clockwork gamemodes to run correctly. Currently we don't allow the installation of DLL files manually for security reasons, so this is the only way for the gmsv_cloudauthx module to be installed. If there are any errors when installing or the gmsv_cloudauthx module we provide is out of date please contact us in a...

What is it and why does it happen? Engine Hunk Overflow is when the map which the server is attempting to load is large or poorly made, this overloads the games engine and causes a “Overflow” which prevents the server booting. You'll see this error in the servers web console if you have this problem: engine hunk overflow Solution to fix via the Game Panel Login to the Game Panel Navigate to the...

What is Superadmin? Superadmin is a rank in ULX that provides you with access to all of the ULX commands. Requirements You will need both ULX and ULib installed on your Garry's Mod server, you can install these directly from our Mod Manager. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to give yourself...

What is the RCon? The RCon is the remote console usable with many games built on source, such as Garry's Mod, Team Fortress 2 and Counter Strike: Global Offensive. Usually, the RCon allows you to run commands on your server remotely, however, as it's not as common to use rcon anymore, we block it on our firewalls. Furthermore, we use rcon for internal purposes and you may be prompted to set/change...

The common errors found in the web console that causes the server to not start, with the reasoning, example and fix explained here. Gamemode Error Error: Couldn't change active gamemode - 'example' not found Reasoning This error occurs when the gamemode imputed in the commandline doesn't’t exist or is broken within the /garrysmod/gamemodes/ directory. Ensure the name imputed into the commandline...

How many slots should I purchase for a DarkRP server? Ultimately this is up to you, but the paragraphs beneath aim to provide you with some rough guidelines so you can kick your community off to a good start, leaving you with enough funds behind to add more content. You haven't developed the server yet.If you haven't developed the server yet, we recommend you go for our 8 slot development package...