Help Centre

What does reinstalling your gameserver do? Reinstalling your game server is the process of restoring its files to the default files of your game server. This will remove all customizations that have been made to the server, and all progress will be lost. NOTE: Reinstalling your server CAN NOT be reversed Method Navigate to our Game Panel and login. Navigate to Game Services (If you have multiple...

Security Do not give out your login information (usernames, passwords) to anyone outside of our website who you don't know. If you need to provide someone else with access to your servers, please do this by creating a sub-user for them, refer to the appropriate article if you do not know how to do this. Retrieving your Game Panel login Upon purchasing a game service, navigate to your email...

Updating your Garry's Mod server is a simple process which will only take a few minutes. Login to the Game Panel Navigate to the Game Services (If you have multiple servers, select the one you wish to update) Click the Steam Updater Button Start the updater and let it run for around 30 seconds You're now running the latest version of Garry's Mod! Frequently Asked Questions (FAQ) Why would...

Updating your Team Fortress 2 server is a simple process which will only take a few minutes. Login to the Game Panel Navigate to the Game Services (If you have multiple servers, select the one you wish to update) Click the Steam Updater Button Start the updater and let it run for around 30 seconds You're now running the latest version of TF2! Frequently Asked Questions (FAQ) Why would I...

Requirements You will need an active game service and an account with Gametracker. Your server must be online. What is Gametracker? Gametracker is a website that provides a server list for a large variety of games. Method Navigate to Gametracker. Navigate to the Servers Page. Find the Add a Server section. In the Game Type dropdown select the game that you have an active service for. In the IP or...

What is a Steam Game Server Login Token (GSLT)? It's a token (like a password) used to authenticate your server with Steam. Creating your token Navigate to https://steamcommunity.com/dev/managegameservers Create the token and fill out the App ID of the game your server is running. Garry's Mod = 4000 CSGO = 730 TF2 = 440 Adding your token to the server Login to the Game Panel Navigate to Game...

Why is this useful? This allows people who run networks with multiple servers to copy across ranks quickly and seamlessly with no differences in rank names and/or permissions. I'm not seeing ULib data in the data folder! This is because you either haven't installed ULib and ULX or you haven't rebooted your server since installing ULib and ULX. Method Navigate to the Game Panel and proceed to...

Game Panel Demo Directly test out the look and feel of our Game Panel before purchasing! Login Credentials: https://www.hexanenetworks.com/gamepaneldemo

What does changing my servers name do? This will change the name it is listed under in both the Server List and the Legacy Browser. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to change the name of. Navigate to Configuration Files. Edit the server.cfg file. Find the line starting with hostname. Replace the...

The common errors found in the web console that causes the server to not start, with the reasoning, example and fix explained here. Gamemode Error Error: Couldn't change active gamemode - 'example' not found Reasoning This error occurs when the gamemode imputed in the commandline doesn't’t exist or is broken within the /garrysmod/gamemodes/ directory. Ensure the name imputed into the commandline...

What is it and why does it happen? Engine Hunk Overflow is when the map which the server is attempting to load is large or poorly made, this overloads the games engine and causes a “Overflow” which prevents the server booting. You'll see this error in the servers web console if you have this problem: engine hunk overflow Solution to fix via the Game Panel Login to the Game Panel Navigate to the...

If you'd like to upgrade your game servers slots, you can easily do so anytime by reading below. Simply click here and state how many slots you'd like to upgrade to. You will be billed based on how many days are left on your service for the difference.

If you'd like to upgrade your game servers disk space as you've noticed your server has stopped working as the limit has been hit, you can easily do so by reading below. Simply click here and ask us the options for a storage upgrade on a specified service you own. We'll present you the options in a reply. It'll only be a few extra pounds a month.

What is HexaBackup? HexaBackup is a tool provided by Hexane Networks in the Game Panel providing you with the ability to backup your server on a moments notice. What files does HexaBackup backup and where does it save? HexaBackup saves to your_server_ip/hn-game-backups folder, under the filename of hn-game-backup-YYYYMMDD-HHMMSS. Method Navigate to the Game Panel and proceed to login. Click on...

What does mounting content on your Garry's Mod server do? Mounting content does not provide all users with the content - it tells the user that the content is required and allows them to make use of the content. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to mount CSS content to. Navigate to the Mod Manager...

What does disallowing clientsize scripts do? It prevents users from running clientside scripts when they are in your server. Method (Game Panel) Navigate to the Game Panel and proceed to login. Click on the Game Services button and if prompted select the server you would like to disallow clientside scripts on. Navigate to the File Manager. Navigate to the garrysmod/addons/darkrpmodification/lua...

What is it and why does it happen? The "Your map differs from the server" error is produced when a player tries to connect when they have a different map download that is under the same name as the map your server/the server you are trying to join is currently running. Method - For the Player Navigate to your Steam directory. *For example C:\Program Files (x86)\Steam From there, navigate to...

What are Scheduled Tasks? Scheduled tasks in TCAdmin provide you with the ability to create a task that your server needs to carry out at pre-defined times. Many of our clients use Scheduled Tasks to restart their Garry's Mod server overnight. What timezone is the Start Date in? The Start Date conforms to the time zone listed in your My Profile section on the gamepanel - in order to reach and edit...

I have FAdmin on my server, how can I wipe ULX ranks? See this article here: Resetting Ulx Ranks With Fadmin Installed Why does the method differ if FAdmin is installed? Recently the ULX addon was updated, if their is missing data in ULib's data folder it will pull the groups directly from the FADMIN_GROUPS table in the sv.db, meaning that there is extra steps to wipe the ranks. Method (Game Panel...

What is Superadmin? Superadmin is a rank in ULX that provides you with access to all of the ULX commands. Requirements You will need both ULX and ULib installed on your Garry's Mod server, you can install these directly from our Mod Manager. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to give yourself...

What does changing the default DarkRP job do? Changing the default DarkRP job means that when a player initially connects to your server, they won't be placed in the Citizen job by default, they will be placed in the job you specified. This is useful for servers that provide an alternative type of roleplay such as StarwarsRP and MilitaryRP. In addition to this, when a player is demoted they will...

What is a steam account token (GSLT)? GSLTs is a string of text which CSGO servers require upon booting to make them appear as a public server. Creating your token. Navigate to https://steamcommunity.com/dev/managegameservers Create the token. See the screenshot for an example. Adding your token to the server. Login to the Game Panel Navigate to Game Services (If you have multiple servers...

What is tmysql4 and libmysql? These are modules allowing for interaction with MySQL databases through GLua. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to install the DLL's to. Navigate to the Mod Manager. Find tmysql4 + libmysql under the Modules category. Click Install and wait for the download to finish...

Relevant Videos Using FileZilla (FTP) with Garry's ModUsing WinSCP (FTP) with Garry's Mod Method 1 (Game Panel) Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to add a loading screen to. Navigate to Configuration Files. Edit the server.cfg file. Scroll to the bottom of the file. On a new line, add sv_loadingurl "YOUR...

What does this script do? It disables the collisions between players and vehicles, as a result players can walk through vehicles and take no damage from impact. This is the most effective way of mitigating the ability for cars to kill players. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to disable vehicle...

What does giving a job access to the mayor permissions do? Allows them to run all the commands listed in the F1 menu for mayors, including but not limited to the creation of laws, the providing of warrants and more. Method Navigate to the Game Panel and proceed to login. Click on the Game Services button and if prompted select the server you would like to edit the jobs of. Navigate to the...

Relevant videos Extracting Garry's Mod Workshop Addons Using FileZilla (FTP) with Garry's ModUsing WinSCP (FTP) with Garry's Mod What happens when I add the map to the FastDL? When players join your server, during the loading process they will download the map. Preparing the map Follow the video listed above in the Relevant videos section in order to extract the Workshop version of the map. Open...

Relevant Videos Using FileZilla (FTP) with Garry's ModUsing WinSCP (FTP) with Garry's Mod Installing DarkRPModification Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to install DarkRPModification to. Navigate to the Mod Manager. Install DarkRP Modifications which can be found under the DarkRP section. Method 1 (FTP...

What do jail positions do? As different maps have different locations for the police department and more importantly the jail cells, DarkRP allows any job with the chief variable set to true to set custom jail positions. This means that when a player is arrested they are teleported to one of the jail positions. Method Navigate to the Game Panel and proceed to login. Click on the Game Services...

What can the Web Console be used for? The web console will display errors that take place in the Server realm. The web console can be used to run commands. The web console logs various information about players actions in realtime. Reaching the Web Console Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to reach the...

What is it and what does it do? The gmsv_cloudauthx module is a dll that allows Clockwork gamemodes to run correctly. Currently we don't allow the installation of DLL files manually for security reasons, so this is the only way for the gmsv_cloudauthx module to be installed. If there are any errors when installing or the gmsv_cloudauthx module we provide is out of date please contact us in a...

What does this do? This disables the default sandbox noclip, typically this is used when ULX is installed to allow ULX's noclip to act independently. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to change the name of. Navigate to Configuration Files. Click the [ Text Editor ] button next to the server.cfg...

Requirements In order to change to a certain gamemode, you must have that gamemode within the garrysmod/gamemodes directory for this to work. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to change the gamemode of. Navigate to the Commandline Manager. Click on Custom Commandlines. Click on the New button to...

What is the RCon? The RCon is the remote console usable with many games built on source, such as Garry's Mod, Team Fortress 2 and Counter Strike: Global Offensive. Usually, the RCon allows you to run commands on your server remotely, however, as it's not as common to use rcon anymore, we block it on our firewalls. Furthermore, we use rcon for internal purposes and you may be prompted to set/change...

How did the update impact removing Workshop addons? Garry's Mod changed the way you load addons into your server via a WorkshopDL. All addons are now cached in garrysmod/cache/srcds, as a result of this, when you remove an item from your Workshop collection you must remove the file titled the Workshop ID of the addon you are attempting to remove from that directory. Method (Game Panel) Navigate...

Method (Game Panel) Navigate to the Game Panel and proceed to login. Click on the Game Services button and if prompted select the server you would like to enable the spawning of NPCs on. Navigate to the File Manager. Navigate to the garrysmod/addons/darkrpmodification/lua/darkrp_config and proceed to edit the settings.lua file. Once editing the file, press CTRL+F and search for: GM.Config...

Why would I want to disable FAdmin? If you have installed ULX, running two admin addons typically isn't a good idea. Whilst they are built to work together issues with permissions and rank inheritance can arise. In addition to this with FAdmin disabled, wiping the ULX ranks becomes much easier, see this article here for more information: Resetting Ulx Ranks. Method Navigate to our Game Panel and...

What does a door group do? A door group allows you to whitelist a door to every Team you have specified for that door group, meaning anyone that isn't apart of one of those teams can't unlock and lock the door. An example of where this would be used is the Police Department, locking it for Cops and Mayors only. Installing DarkRPModification Navigate to the Game Panel and proceed to login. Click...

What does this impact? This will change your startup map, in addition to this it will change the map that your server is listing as using in the Garry's Mod server list. Method Navigate to the Game Panel and proceed to login. Click on Game Services button and if prompted select the server you would like to change the map of. Navigate to the garrysmod/maps directory and find the file of the map...

Why should I replace the default DarkRP F4 Menu? When installing your own F4 menu, it is good practice to disable DarkRPs default F4 menu. Method Navigate to our Game Panel and proceed to login. Click on the Game Services button and if prompted select the server you would like to disable the default F4 menu on. Navigate to the File Manager. Navigate to the garrysmod/addons/darkrpmodification/lua...

What does enabling the spawning of vehicles do? It allows the group of users you specified in the settings file to spawn entities from the Vehicles tab in the spawn menu. Method (Game Panel) Navigate to the Game Panel and proceed to login. Click on the Game Services button and if prompted select the server you would like to enable the spawning of vehicles on. Navigate to the File Manager...

I don't have FAdmin installed, how can I reset my ULX ranks? Resetting Ulx Ranks Without Fadmin Installed Why does the method differ when FAdmin is installed? Recently ULX was updated, if their is no data present in the garrysmod/data folder it now checks the sv.db table for FAdmin and pulls the data from there and updates the data folder accordingly. Unfortunately this makes resetting the ranks...

Why should I disable default DarkRP jobs? Disabling the default DarkRP jobs could be something you want to do if you have made a different gamemode of some sort. In example; StarWarsRP, PoliceRP, etc. Method Navigate to our Game Panel and proceed to login. Click on the Game Services button and if prompted select the server you would like to disable the default jobs for. Navigate to the File...

Relevant articles Changing The GamemodeChanging The MapEngine Hunk Overflow ErrorValve Anti Cheat What is the Commandline Manager? The commandline manager for Garry's Mod allows you to edit and interact with the pre-defined startup parameters of your server. Base requirements of a commandline You must fill out the Description text field, for example Garry's Mod Commandline. You must tick the...

What are Sub-Users? Sub-Users are users that you, as the person paying for the product, can control. You are given an array of permissions you can give them, such as access to the gamepanel for that service. Any damage caused by a sub-user is your responsibility, it's highly advised you don't give sub-users to people unless you can put your full trust in them. Method Navigate to the Game Panel...

Relevant Links Using FileZilla (FTP) with Garry's Mod Using WinSCP (FTP) with Garry's Mod What does this change impact? This makes your gamemode appear as "MilitaryRP" in the server browser. Prerequisites This article only covers the method to create a MilitaryRP gamemode using an FTP client as that makes the process much easier. Please see the Relevant Links section and refer to one of the videos...

Relevant Links Using FileZilla (FTP) with Garry's Mod Using WinSCP (FTP) with Garry's Mod What does this change impact? This makes your gamemode appear as "StarwarsRP" in the server browser. Prerequisites This article only covers the method to create a StarwarsRP gamemode using an FTP client as that makes the process much easier. Please see the Relevant Links section and refer to one of the videos...

How many slots should I purchase for a DarkRP server? Ultimately this is up to you, but the paragraphs beneath aim to provide you with some rough guidelines so you can kick your community off to a good start, leaving you with enough funds behind to add more content. You haven't developed the server yet.If you haven't developed the server yet, we recommend you go for our 8 slot development package...

What does changing your timezone do? Changing your timezone changes the timezone that our gamepanel uses when listing any times for you. This impacts the times on scheduled restarts for example. Method (Game Panel) Navigate to the Game Panel and proceed to login. Click on the My Profile button. Navigate to the Time Zone drop down. In the dropdown select the time zone closest to your current...

What is the "Email History"? Our billing area provides a page to view emails that have been sent out to the email linked to your billing area account. This is useful if you've had to change the email linked to your billing area account and need to view emails sent out to your previous email address. Email history does not contain the emails that provide gameserver information (e.g Garry's Mod...

We allow you to change your servers location at anytime, free of charge. Please create a support ticket and notify us where you would like your server moved to.

What is a Sub-Users? Sub-Users are users that you, as the person paying for the product, can control. You are given an array of permissions you can give them, such as access to the gamepanel for that service. Method Navigate to the Game Panel and proceed to login. Navigate to Sub Users by clicking the tab on the left side of your screen. Edit the Sub User that is experience the issue. Navigate to...

We allow you to change your servers IP or Port at anytime, free of charge. Please create a support ticket and notify us if you wish for us to change your servers IP or port.

What is the console? The console is an interface that allows you to run commands on your client. Method Launch Team Fortress 2*. Click on the Options button. Click on the Advanced button. Tick the Enable developer console box. Click on the Ok button. Click on the Apply button. By default the key to open the console is the key underneath your Esc key. If this is not the case, open the options...

What is the console? The console is an interface that allows you to run commands on your client. Method Launch Garry's Mod*. Click on the Options button. Click on the Advanced button. Tick the Enable developer console box. Click on the Ok button. Click on the Apply button. By default the key to open the console is the key underneath your Esc key. If this is not the case, open the options again...

Once the invoice affiliated to the service is marked as paid, our system will begin to set up your server automatically. This usually takes around 1-3 minutes. You will receive your server's information via email. In rare cases, setup may fail. If you don't receive your login information (remember to check the spam folder) after 10 minutes, please contact us and we will resolve it promptly.

What is debugging? Debugging is to identify and remove errors from code. In this context - you're going to learn how to correct errors in job code. Common errors that indicate an error in a DarkRP job The player's name is , their team number is "1001", which has the name "Unassigned"[ERROR] gamemodes/darkrp/gamemode/modules/base/sv_gamemode_functions.lua:740: attempt to index local 'jobTable' (a...

What is a dedicated IP and what can I do with it? Your server will be assigned a dedicated IP address which is only used on your server. You will be able to have any port of your choice such as '27015'. This allows you to setup subdomain redirects allowing people to connect to your server with play.example.com. How can I receive my Dedicated IP? Login to the Billing Area. Navigate to Submit a...

What is a dedicated IP and what can I do with it? Your server will be assigned a dedicated IP address which is only used on your server. You will be able to have any port of your choice such as '27015'. This allows you to setup subdomain redirects allowing people to connect to your server with play.example.com. How can I receive my Dedicated IP? Login to the Billing Area. Navigate to Submit a...

What does this do? This allows you to take an internet speedtest of your server running Ubuntu 16.04, via the command line. Installing Login to your Ubuntu 16.04 Server via SSH (we recommend using PuTTY) Run the command sudo apt install speedtest-cli Usage (Running a Speedtest) Run the command speedtest-cli Usage Example

What payment methods do you accept? PayPal Credit/Debit Cards Which card types do you accept? PayPal: Visa / Delta / Electron MasterCard / Eurocard Maestro American Express. Stripe (Credit/Debit Card Option at checkout): Visa / Delta / Electron MasterCard / Eurocard Maestro American Express. Plus almost every major card type available. Is my information safe? Yes. We don't store your credit...

If you wish to remove a credit / debit card to prevent automatic capture of money or if you wish to change the card, you can do so by following the guide below. Click Here to be taken to the Payment Methods page on our Billing Area Portal. Credit/Debit Cards are not stored on our servers, we use an external, secure payment processor, Stripe to handle the transactions, processing and storage...

Can I upload my own .dll files? Unfortunately we do not allow users to upload DLL files, we value our users security and privacy, therefore we don't allow it for security purposes. Please check the Mod Manager for the .dll file you wish to use as we may already have it on our 1 click installer already. Can I have my ones uploaded? Most likely. Feel free to contact us and we will happily review...

Can I upload my own .dll files? Unfortunately we do not allow users to upload DLL files, we value our users security and privacy, therefore we don't allow it for security purposes. Please check the Mod Manager for the .dll file you wish to use as we may already have it on our 1 click installer already. Can I have my ones uploaded? Most likely. Feel free to contact us and we will happily review...

If you wish to use a credit / debit card to pay for your services, you'll need to link one to your billing account first. On the same page, you can also remove any existing cards if necessary. A linked card will automatically be charged on the renewal/due date of the service/invoice if initially chosen as the default payment method upon ordering. Click Here to be taken to the Payment Methods page...